Hi I’m Ben Smithwell and I run Project Me Consulting – we’re Customer Experience strategists and Service Design geeks helping businesses to create exceptional value through deliberate branded experiences and carefully orchestrated service interactions.
Or simply: banishing mediocrity, welcoming the remarkable.
How do we do this? We design differentiated customer journeys, tickle your touch points, buff your frontline service and create an effortless end-to-end experience designed to increase customer loyalty, drive advocacy and boost sales – consistently. We use your brand to stimulate the senses, activate emotions and engage your staff – think of us as co-conductors of your Customer Experience orchestra.
Here’s a flavour of what we do:
►Digital / social media projects
►Customer Experience Strategy
►Large-scale change management
►Data / KPI analysis, measurement
►Training design, coaching and embedding
►One-offs, projects or retained consultative services
customer experience | service design | embedded